Complaints & Compliments

We respond to all queries within 48 hours.

Complaints & compliments

Complaints and compliments may be submitted using the form below, or by telephone on 0345 300 9499.

It is our policy to respond to all queries within 48 hours of receipt; however, where these need to be investigated, we will endeavour to respond within 7 working days. Where this is the case, confirmation of receipt of the complaint will be provided within 48 hours.

Customer satisfaction form

We welcome your feedback on our service. Please use the short form below.