Question 1

How do I book a PSS secure transport?

Accepted Answer

Call our 24 hour office on 0345 300 9499 (24 hours) or complete the relevant online booking form. We respond to all UK transport requests within a 4-hour maximum response time.

Question 2

What is the response time for UK secure transport?

Accepted Answer

PSS guarantees a 4-hour maximum response time anywhere in the United Kingdom, 24 hours a day, 365 days a year.

Question 3

Do you transport patients sectioned under the Mental Health Act 1983?

Accepted Answer

Yes. Our caged secure ambulances are designed specifically for patients sectioned under the MHA 1983. We require a risk assessment at the time of referral and an RMN/AMHN must accompany the patient during transit.

Question 4

Are PSS staff trained in restraint?

Accepted Answer

Yes. All PSS escort and crew staff are trained in manual restraint and the use of handcuffs. Handcuffs are only ever used as a last resort. Our instructors hold BTEC Level 3 in restraint and conflict-management training.

Question 5

Is PSS regulated by the Care Quality Commission?

Accepted Answer

Yes. PSS Secure Transport is regulated by the Care Quality Commission and rated Good. We are also ISO 9001 registered for quality management.

Question 6

Which UK regions does PSS cover?

Accepted Answer

PSS operates nationwide across the United Kingdom - England, Scotland, Wales and Northern Ireland - from our London base.

PSS Secure Transport

Bookings & Referrals

Young Person Transport

Mental Health Transport

Adhoc Services

Bedwatch Services

Section 136 Conveyances